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What Questions Do You Have?


Jacksonville FL, 32246

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In need of a bookkeeper for your small business?

Call Now: 904-201-9325


Frequently Asked Questions


1. What's included in the Basic Bookkeeping Package?

Every month we will categorize all business related income and expense transactions, reconcile bank accounts, and issue a monthly financial statement consisting of a Balance Sheet and a Profit and Loss. These reports will help you understand your business past to make decisions on your business future. They are required in order to do any tax planning or to fund your business with mid-year loans. Unlimited email and text support is also included. 


2. What's not included in the Basic Bookkeeping Package?

Anything above and beyond basic tracking of income and expense items for the month is not included in basic package. However, additional services are available as an add-on. These include: accrual basis accounting, detailed financials showing class tracking or job profitability, invoicing, bill payment, payroll, sales tax filing, and legal help. Monthly strategy sessions are also available for a fee.


3. What qualifications does your team have? 

Many of our team members are CPA's, legal professionals, and Certified Pro-Advisors. You can rest assured that you are working with the highest quality professionals. We also belong to a large network of financial professionals so if there is a questions we have not seen before, we have a lot of resources in our back pocket to find an answer for you fast.


4. What happens after I sign up for a bookkeeping service package?



5. What information do I need to share?

Ideally, our bookkeeping team will need access to your business bank and credit card accounts in order to efficiently complete your monthly financials. Many banks allow for accountant (read-only) access to bank accounts. This access helps us to keep our fees affordable and our efficiency high.


6. If I have a question, how long does it take to get an email response?

We pride ourselves in being very responsive to our clients' important inquiries. We strive to respond within 24 hours AT MOST (except over weekends and holidays). If we are very busy, we will respond to let you know we've received your email and will address it shortly.


7. What are your hours of operation? 

Due to the flexible nature of bookkeeping work, many team members work various hours of the day and night. However, we use standard M-F 9-5 work hours to address emails and phone calls.


8. Is Quickbooks Online required to sign up for a bookkeeping service package? 

Yes. Our team must use Quickbooks Online in order to handle the bookkeeping. Versions- Essentials, Plus, or Advanced are all acceptable. Simple Start or Self Employed are not. If you have a current subscription, you are ahead of the game. No need to get another subscription. If you do not currently have a subscription, we are able to offer 50% off to our new clients for 12 months. This is the best discount you can get with Quickbooks Online. We highly recommend signing up for Essentials or Plus to start.


9. Do you require a contract?

Nope! No contract is required. However, there are no partial month refunds and we would appreciate a 30 day cancellation notice via email. 


10. Is an engagement letter required?

Yes. Once you decide on a package and price, we will email you an engagement letter to sign and send back to us. 

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